Whitstable Guitars

A selection of good quality, used guitars and specialising in imports from Japan since 2008

Payment & Shipping Information

Should you see a guitar you like, you can simply & easily pay using Paypal. Just use the Paypal "buy now" button & select the appropriate amount depending on whether you are collecting, you require UK shipping or you live in the EU
 
Occasionally, when people live in remote areas of the UK, the courier cost can be considerably more than the figure I have given. If this proves to be the case I will email you regarding this with the extra cost as a Paypal invoice. If you then decide not to buy, I will refund your Paypal payment immediately.

If you decide you wish to buy without Paypal, you can email me at this email address


and payment can be arranged either by bank transfer or by cheque. Most of my customers use a direct bank transfer which is quick & easy. I am happy to send my details to you and once payment has been received, I will ship by insured courier (Usually Parcelforce,UPS or DHL) the next working day

Lastly, some of my customers like to visit & collect their guitars. This is most welcome & payment by either of the above methods or by cash is very acceptable. 

Important note

Paypal is expensive for me & if you choose not to use it, I will always happily include a set or two of strings to say "thank you"

Shipping costs

Mainland UK insured 24 hour Courier £25 
Guitars up  to to £200 - Mainland insured budget courier service £15

For Northern Ireland, Highlands & Islands (inc Isle of Wight) please ask for a quote, as it's usually a little more but I will always keep the cost as low as I can

Euro Zone Insured courier 

See price on drop down menu as prices differ depending on cost of guitar

Worldwide Shipping

Occasionally I am asked about shipping to the USA Australia etc. Yes, I can do this but once again, please email me so I can get a quote & costs to these countries are typically around £100 which won't include your import duties.

Lastly, thank you for choosing to visit Whitstableguitars & deciding to buy from me. I will always do everything I can to ensure a smooth transaction. Please have a look at my guestbook which is unedited and contains comments from my many hundreds of customers

Returns


Always a tricky subject. Mainly because I'm just a "one man band" and I have to try and keep my costs down. 


Yes, I will accept returns and if there's a significant fault on the guitar that I missed or it arrives damaged then I will pay the shipping costs.


If you buy a guitar and then decide "it's not for you" then yes, you can send it back but you must pay the shipping costs both ways plus the Paypal fees (which are no longer refunded in the case of a return) if that was your payment method.


Once a guitar has been returned. As soon as I receive the guitar and have checked it over, I will issue a refund